Refund Policy

This Refund Policy outlines the terms under which customers may return products purchased from xalunorstacklw. It applies to both physical and digital goods sold through our online store.

1. General Policy

Customers may request a refund or return for eligible items within 14 days of receipt. To qualify, products must be returned in their original condition and packaging, accompanied by proof of purchase.

2. Eligible Items & Conditions

Items must be unused, in original packaging, and not altered in any way to qualify for a return. Digital goods must not have been downloaded or accessed to be eligible for a refund.

3. Non-Refundable Items

Certain items are non-refundable, such as digital downloads once accessed, and any final-sale items indicated at the time of purchase.

4. How to Request a Refund

To request a refund, please contact our customer support with your order number and the reason for the return. We will provide further instructions on how to proceed with the return.

5. Processing Time

Once we receive your returned item, processing may take 5-10 business days. We will notify you via email once your refund has been processed.

6. Exchanges & Replacements

If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or exchange. We will cover the shipping costs for returns in such cases.

7. Contact & Disputes

If you experience any issues regarding your refund request, please reach out to our customer service team. We are committed to resolving disputes fairly and promptly.

Contact Us

Email: [email protected]

Address: Corso Cedar 51, 34997 Milan